Frequently Asked Questions


Does J&S Scents offer returns if the product is damaged? 

J&S Scents will exchange damaged goods for an identical product if it is returned to us within seven (7) days of receipt.

How are the products shipped? 

We ship with priority USPS unless otherwise is requested.

How long is your product stored before sending it to the customers? 

What we sell are the freshest scents you can buy. Our products are collected within days of delivery!

Do you ever freeze your scents so they last longer? 

Never! What we offer our customers is 100% natural, 100% pure and NEVER FROZEN, always collected within days of shipping.